The Philadelphia startup aims to solve mental health crises through primary care

A Philadelphia-based tech startup is trying to prevent mental health crises by helping physicians monitor and detect problems earlier in primary care.

Why it matters: Access to mental health care, which is often isolated, has been a problem for decades, and persistent stigma and cost remain among the major barriers.

Game Status: According to NeuroFlow, GPs can use their platform and app to track patients’ mental health status and refer them to personalized treatment.

  • App users can log their mood, sleep, and pain — data that’s reported back to the providers. You can also find therapists, learn relaxation techniques, and take care of yourself, such as: B. Keep a diary.
  • The company, which was founded in 2016, says its reach has grown to 14 million people across healthcare systems, payers and its partnership with the Department of Defense.

The newest: NeuroFlow recently partnered with Thomas Jefferson University and Jefferson Health to offer this service to its staff and students.

What you say: “The need has never been greater,” Matt Miclette, vice president of clinical operations at NeuroFlow, told Axios.

Context: Crisis centers across the country are expecting a surge in call volume after the National Suicide Prevention Lifeline switched to a three-digit number, 988, this weekend. Federal officials have expressed concerns that most states are unwilling to meet the long-term needs of the crisis centers.

  • When an individual calls the hotline, “everything else falls through the cracks,” Miclette said. “…Before that, so much can happen to prevent that point from ever happening.”

Between the lines: Miclette pointed to a study that found that, on average, 45% of people who take their own lives had contact with first responders within a month of the suicide.

  • “These people are coming into the healthcare systems,” Miclette said. “We release them.”
  • Miclette said giving people the help they need sooner will reduce demand for places like crisis call centers.

Yes but: Primary care physicians who already manage some of patients’ behavioral health needs report feeling “overwhelmed, ill-equipped and underpaid,” according to the Bipartisan Policy Center.

  • Adopting an integrated model of care in the US will require more investment, including training and access to a larger pool of behavioral health providers, the center says.

If you or someone you know is contemplating suicide, contact the National Suicide Prevention Lifeline at 1-800-273-8255 (In Spanish: 1-888-628-9454; Deaf and hard of hearing: Then dial 711 1-800-273-8255) or the crisis text line by texting HOME to 741741.

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