Quality Health Care Concierge Expands to Simplify COVID Testing
By Lois Thomson
Because health care shouldn’t be one size fits all, Michelle Kavall, RN, MSN, incumbent founder and president, founded Quality Health Care Concierge three years ago. Originally from New York City, Kavall said, “I’ve always been an entrepreneur and when I arrived in Florida, I wanted to focus on health, wellness and personal care for people. It has always been my mission and vision to create something personalized, something where we give our customers superior attention based on their needs, not just in healthcare but holistically, physically, emotionally – all different aspects of wellness. “
This personalized care is provided by a team of around 15 nurses, all of whom are highly skilled and qualified, who visit people at home, be it for a one-time visit or for ongoing care. “Customers don’t have to go anywhere! This is a benefit that results in our customers not being exposed while staying in the comfort of their home. It’s a concierge service that offers consistency and convenience without inconvenience. “
After hearing consistent inquiries, the Quality Health Care Concierge upgraded to COVID testing, but again in the comfort of home. COVID testing is a big part of business now as many travelers travel overseas. Kavall said, “We have noticed that a lot of people travel internationally and a number of large companies have their employees tested; But nobody wants to go to the emergency room, nobody wants to stand in long lines in the test centers. ”In these cases, a nurse is sent to the person’s home or to a specific location to perform a non-invasive test. “Our team can guarantee results on the same day, often within a few hours, and we work with several CLIA-certified laboratories. It’s ideal for international travel as you are usually short of time and most people have 24 to 72 hours to get to their destination. But for others, it’s the reassurance that a professional can help them without leaving the comfort of their home or hotel. “
Kavall said the quick response time is part of the company’s quality. The answer always comes on the same day, as the team reacts quickly to get people the date they want. Phone lines work around the clock, meaning customer service is always available by phone call or SMS, so a customer who may be busy in a meeting can send an SMS to make an appointment for the same day. “We’re really on the ball to make sure everyone gets what they need, and especially when they need it. We pride ourselves on our reputation and make our process seamless and very easy. “
The coverage area includes all of southeast Florida, and Kavall said they were even on the Florida Gulf Coast. She said, “Quality Health Care often has high-end customers who prefer to go on with their day without inconvenience. They want to know that a registered nurse is there without skipping a beat. “
Kavall expects business to surge in January as President Biden has ordered that all companies with more than 100 employees test anyone who is not vaccinated. She said Quality Health Care Concierge already has large corporate contracts that send nurses to companies for weekly tests. “We have the test carried out very discreetly and make it very convenient. Data protection and compliance have top priority. “
She added: “I look for quality, it is so important to me. I have my hands on every detail every day to make sure we are producing the right kind of quality Service. As you can imagine, this is one of the reasons I named the company Quality Health Care Concierge. “
In 2022, Kavall is expanding the Quality Health Care Concierge to offer IV therapy at home, mobile phlebotomy, remote telemedicine, holistic care support, and several other services to enhance the concierge experience.
For more information, call (888) 981-5595 or visit www.QualityHealthCareConcierge.com.